# WhatsApp launches web calling alongside new features: call transfer, waiting room

> **Open Intelligence Dossier** · First detected: 2026-07-28 18:07 UTC · Category: Technology

## Executive Summary
WhatsApp expands its web application functionality by introducing voice and video calling alongside new call management tools.

## Intelligence Brief
WhatsApp has officially expanded the capabilities of its web application by integrating support for both voice and video calls. According to reporting from The Verge, TechCrunch, and PCMag, users can now initiate and receive calls directly through their web browsers rather than relying solely on mobile devices. This update represents a significant shift in the utility of the web app, transforming it from a messaging interface into a more comprehensive communication hub. Coverage from several technology outlets, including 9to5Google and PCMag, emphasizes that the update includes more than just basic calling. Specifically, 9to5Google reports that WhatsApp has launched a waiting room feature and the ability to perform call transfers.


PCMag further notes that the update introduces a total of five new useful perks, though the specific details of all five are not fully enumerated in the provided headlines. The Meta Store has also publicized these changes, framing the introduction of web calling as a primary highlight of the latest feature set for the platform. To understand the significance of this update, it is necessary to note that WhatsApp Web had previously functioned primarily as a mirror for text-based conversations. By adding voice and video support, the platform is closing a functional gap between its mobile application and its desktop web experience. The addition of professional-leaning tools such as call transfers and waiting rooms suggests an evolution in how the app manages communication flow.


This context is critical as it indicates a shift toward supporting more complex interaction patterns that were previously absent from the web interface. Moving forward, observers will be monitoring the full deployment of these tools. Based on the information provided by the Meta Store and tech publications, the focus remains on the integration of web calling and the accompanying features. Because PCMag mentioned five total perks but only call transfer and waiting rooms were explicitly named in the 9to5Google headline, further details on the remaining three perks are a point of interest. There is currently no information regarding regional restrictions or specific hardware requirements for these new web-based calling capabilities.

## Multi-Source Evidence Table
| Source Outlet | Headline | Verification URL |
|---|---|---|
| Engadget | WhatsApp Now Supports Encrypted Calls On The Web | [Source Link](https://news.google.com/rss/articles/CBMiigFBVV95cUxQZ0RxY2hSSDBhLVlaWEhlb1BNRjktN0xGS0RDcWJvenp6MURWZUE5X2s1V0NjTkt4ZXloT005SFFqaFd2eVdsbzJ0eG9YTHVtMEpHa0VBZkpvLUgxLXgzYUdZMkpsMzNfRGFxdzktNFY5WW9QRFV5ZDlSRDByNHNBOEJKLU5hc3hXZ1E?oc=5) |
| The Verge | Calls are now supported for WhatsApp Web users. | [Source Link](https://news.google.com/rss/articles/CBMiiwFBVV95cUxOY0xFR05zanBtZmtnYXI0R3VtSlFhU3VfUVFCSngzR3Zua2JEam8xMlNkMTdDMlNtVFE3XzRtSGkxMzhDRDRnTzJNbXdycXdPdURLekh4bGdTNEZlWEItNlpHOUkxNnp2dk5GaFVGUlJ6dDRtR3BicUdTNEljMExYQzYyaXkySmM3RThz?oc=5) |
| PCMag | WhatsApp Web Adds Voice and Video Call Support, Plus 5 Useful New Perks | [Source Link](https://news.google.com/rss/articles/CBMingFBVV95cUxQM0pkNWhVeDM4S2hhckdMM3NENmJDcExaSlBZeVBNUnlZdjdyLWpfbUVjN2hmTXVoekNnR3M3Si1kSWVXQWlGVzJoNWtBTE5wNWFrbWk1SEl2TWo3WktBTDNyOUVKTkswMm5aV2Q5ZW4ycDVlQk56NnNfbmFlSkdhaFBjX2NST0xHZF9TYzM4QUNrMWVoZGpxVlNYRlhtZw?oc=5) |
| TechCrunch | WhatsApp now lets you make calls using its web app | [Source Link](https://news.google.com/rss/articles/CBMijgFBVV95cUxNVlZtRk5XTGR3Q2dDZm5Dek5sWFA0a3hDY2w3N3BQdzRkQktxS2dnSTRaSjk0anFPaUJRSVlnc20tTHBFOGlKSmVlQkcwOG45b29VN2hwWi1YblptRXJEWHAxUGNQRGhoUWwydzB0U2pLQ3lnYWx5RDZVajhPNDJtVklFRGlZeEFSdDFGemR3?oc=5) |
| Meta Store | Introducing WhatsApp Web Calling, Plus More New Features | [Source Link](https://news.google.com/rss/articles/CBMid0FVX3lxTE9lVjZxc0gzOUJJVmhESnQ0SnlnS09HanpRbUxWa1BMNkplN3hVdTlKMHFzdzkwUGdBb2MwMmFETXNwVUl5VXN2RUZOZ2g2X3VEdGhDTFFrVWJNMGY5X2dOaHdhZzFfVUUyQ1lwQy1RZ2RQa01KYTJZ0gF8QVVfeXFMTUVuRHE2R196LS1vUzNPUGRZQ1lXRF9DdTFXVFl0ZzlTdUo1ZDFrX0hwWkZ1Qjd0Q01qRlNnWXhQTVExS2wwRkZQQkNZTHBCVk10cTRselBfVUx0eWk5bFhUVkJna195VUxUUW9GcUdaVXFqX29TQ2toM1BRdw?oc=5) |
| 9to5Google | WhatsApp launches web calling alongside new features: call transfer, waiting room | [Source Link](https://news.google.com/rss/articles/CBMid0FVX3lxTE1NTTZkQ1I5Y0VxV2NMQTRmMl9CSFZxUllZNTBoelcxVmhGang3SXhpSUlsOWd6dVFpZ3ZEcTRmTUxMdjkyOW5xY1NYMXBNNkM0eHJTNVBNUG84dEFGQ21XVU5KYlQtWExaQm94dVhGMlJJeHhzMFB3?oc=5) |

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*Canonical Source: https://pulse.byoviral.com/trend/2026-07-28/whatsapp-launches-web-calling-alongside-new-features-call-transfer-waiting-room*