# Texas Roadhouse Responds to Customer’s Viral Claims That He Was Given $20 Steak Instead of the $30 Cut He Ordered 3 Times

> **Open Intelligence Dossier** · First detected: 2026-10-27 02:20 UTC · Category: Business

## Executive Summary
Texas Roadhouse is facing scrutiny after a TikToker's claims of receiving a cheaper steak cut three separate times went viral.

## Intelligence Brief
A customer named Kenneth Card has sparked a viral social media controversy involving the restaurant chain Texas Roadhouse. According to coverage from The Economic Times and MARCA, Card utilized TikTok to share his experience, claiming that he was served the wrong steak on three different occasions. The claims focus on a perceived pattern of incorrect orders during his visits to the establishment. Reporting from MARCA emphasizes the viral nature of the incident, highlighting that the customer's grievances were broadcast to a wide audience via a short-form video platform.


Both outlets report on the specific nature of the steak cuts involved in the dispute, positioning the story as a matter of consumer dissatisfaction and potential pricing errors at the dining chain. This situation matters now because it highlights the impact of social media influencers and TikTokers on corporate reputations. By documenting the alleged repeated failure of the restaurant to provide the correct premium cut, Kenneth Card has brought public attention to the quality control and order accuracy of Texas Roadhouse. Future developments depend on the formal response from Texas Roadhouse regarding the claims made by Card.


Coverage from the available sources does not yet specify the company's official statement or any corrective actions taken to resolve the dispute with the customer. Observers will be watching to see if the restaurant addresses the allegations of serving the wrong cut three times and how they intend to handle the public fallout from the TikTok video.

## Multi-Source Evidence Table
| Source Outlet | Headline | Verification URL |
|---|---|---|
| Hindustan Times | Kenneth Card, loyal Texas Roadhouse customer from Illinois, was served $20 steak despite ordering the $30 one | [Source Link](https://news.google.com/rss/articles/CBMi_gFBVV95cUxNQnpvc2tDMkF5Q2ZiQ1o4Y0Nld2pFb29zZzlyMncxX2FZbFNnakZZQUZhcHhTcWxia3NWWW9PNzhWemtxUEZ2WndNR0Z6bXhLXy1vT3V5dy1LUzMtcGRlU19PNzl1SnQ5aDBZRFlrMXVwdWFXUU43Y0g2V0hFTENrV2JnNDc0amNUanhFR00yemN0VXFQVUF2V1NNZ3FpZVZhc3pPNUlRRUVxTGFaT2xmRzJmRGYxdWEzbGN3TjVDeWUxaVd6cWVjcHliTm9PaWxFZENjNFcxWHREcEg5bmhHR0NfcldtdnNtdzNWektGQzd1cDhfakN1TGJHSnp6Zw?oc=5) |
| The Economic Times | What is Kenneth Card’s Texas Roadhouse complaint? TikToker claims he got the wrong steak 3 times. Here’s w | [Source Link](https://news.google.com/rss/articles/CBMikwJBVV95cUxPUzI1czBKNURPOHpWYm5ZcnJRbjBQMjBJaTFUR20xV1pxMnFidDBlYXgzbnh0alVHYVR5NkNGN2xoaDk1MzNNeWZUUXJKWElvOVhBMVhPX3VxcGRXc2lJN24tRHRoclN3dklFdWxMakpGS19PSTYtQVlQZnQ3Uk9wRzZNaFVrN1NONGVaY1V0MUxFY2xLMG9fYTJtb3p4aGNIMFkwek9XWWVoUFE0QVhWR0U3UmVKTExIZGZCLU84bEFueWJ5R015V0NrNkg4LXljVVp5clNYWjVKOEVaTGE4WUlubUliWnJXRFpoeXBFRjlZMExTdUNJZzByek10SDV4RVZJVzdKd0dpeXUxcWt3LWs5MA?oc=5) |
| MARCA | Viral: He ordered a $30 filet mignon at Texas Roadhouse and claims they served him a cheaper cut for the third time | [Source Link](https://news.google.com/rss/articles/CBMi_AFBVV95cUxNVHgzTzhaaDdwTXZUWUV5N29VRzMybDFEMFV2ZzVXNVg5NEhZWTVlWGFSOWZHNUYxMGg3ZmVFb0JjenExa0JOZVRYcC1jNXhYdFdlbVhJWWxFZDlPX0NwMVZqelFLN2h4c1NEY292N2E0ZFFta25nekpwMnJ6czlSZkRTa2Z6b2kzankzdk1RTzYyeHJMM2UweVFES2VieHlmQXJXS0tWSktNcWxSZ0l5V2ZSU2FVQlk3Ykt5NDhISmttMjMwWk1LczhuWGszdWpvMDZWTjNHQXNFaWx0VkZ6OGRMcmdSYjlmdGFERXNWdHRiakNwMHd5RHQ4VTk?oc=5) |

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*Canonical Source: https://pulse.byoviral.com/trend/2026-10-27/texas-roadhouse-responds-to-customer-s-viral-claims-that-he-was-given-20-steak*