# T-Mobile slowed Internet to a crawl for NY low-income users, AG says

> **Open Intelligence Dossier** · First detected: 2026-11-10 07:00 UTC · Category: Business

## Executive Summary
T-Mobile agreed to improve its low-income home internet plans in New York after the Attorney General found it capped speeds at 650 kilobits per second after 50 gigabytes of monthly data.

## Intelligence Brief
T-Mobile has agreed to change its low-cost home internet plans for low-income New Yorkers after an investigation by Attorney General Letitia James found the company drastically capped speeds for participants in a state-mandated affordable service program and made the plans difficult to find, Gothamist reported. The Affordable Broadband Act requires home internet providers to offer high-speed broadband at reduced costs to qualifying households. Service may cost no more than $15 per month for download speeds of 25 Mbps, or $20 per month for speeds of at least 200 Mbps. Eligibility is open to households receiving government benefits including Medicaid, Supplemental Nutrition Assistance Program benefits, and Home Energy Assistance Program benefits.


Just 15 households statewide were enrolled in T-Mobile’s Affordable Broadband Act plans, according to a spokesperson for James’s office. The AG’s office said T-Mobile coded its website so information about the plans would not appear in search engine results, despite the law’s requirement that providers make an effort to promote their affordable broadband plans.


Customers in the program saw their speeds reduced more than 97%, to just 650 kilobits per second, after using 50 gigabytes of data in a month, James’s office said. The office estimated a typical user would hit that limit after four days of service. James said, “Reliable and affordable internet service is a basic need for all New Yorkers, but T-Mobile flouted the law designed to help vulnerable New Yorkers access it.” She encouraged all eligible New Yorkers to enroll in a low-cost home internet plan through the ABA.


A T-Mobile spokesperson said the agreement provides more clarity around the company’s offering and makes the plan available to more customers. The headlines from Law.com, the Daily Star, Yonkers Times, and WRGB all describe the same agreement reached after the New York AG probe, with WRGB noting T-Mobile will remove data caps and expand affordable internet access for New Yorkers.

## Multi-Source Evidence Table
| Source Outlet | Headline | Verification URL |
|---|---|---|
| Law.com | After NY AG Probe, T-Mobile Agrees to Change Low-Cost Internet Plans | [Source Link](https://news.google.com/rss/articles/CBMiugFBVV95cUxPV3MtM2Y4c3ZZOWk4QUduRkRPbTlpNVNjRDJDNnh6M3Bfb1dqYm5TdjhpRTNEd0NpMGxHMWdSSWZ1Ymw3TkN2QnpPdzFYODN6QzBXekVOSU9KenVmYmZkT1hoYjhqMXhXWlY3RGlLN2hJZjNsTFltclREUlRnN29HdXVzSVVseURCQkVwVjJMeFhiZVJOajN1TkJUTG9kdVJtSlQ2dHpaMm44ZUNMV2IwcGE3UXkwcGw4TXc?oc=5) |
| thedailystar.com | State strikes agreement with T-Mobile after alleged violations | [Source Link](https://news.google.com/rss/articles/CBMi5wFBVV95cUxQaWlHRUVrOXdJOHViNzVSSmNPbDl6a2laLUFveEk2Q1dpcUswVklxNGNCd0h5dXBPVmhreUNwU2N6NmpvMm1nd0Y1X05NZVhPcnRtSUdIUHU0OW1hUnlMa2RrOU5HOHpkUU05RDNQWDBZdGZaMzZIbWo5Vm1wOV8xSUVHVllXc3RzZXN6Mm1CWVlGTmZkaGM1SHVPWm1wUUFaQXVGeFYzbjBJVjRfRW5mRk9IMEl2WXZISWFtN2Nma05RQTRpNkFuR0dGV3BVbDhxVjNGMDNUa2ZTZFlBTEVqajUyeFZJWFU?oc=5) |
| Yonkers Times | Attorney General James and Governor Hochul Improve Access to Affordable Home Internet for Vulnerable New Yorkers | [Source Link](https://news.google.com/rss/articles/CBMi1AFBVV95cUxQZGM4aU5sTVpya2c5eENKTlg4Yk1aSjdHQk1oRTI3QkwyeU5SV3VLNWVkbTdENnN6WGw4VFVIa0xJQzgwOG5uU1lBdFBXRk1GNUVoTDl5VHNBaWY3dXdHVTFnTlZvSmhKVXpaN2t0TWhocXVuVFJrdHVxcHBCRkdaam93YkFUV25wWjJMUnVBVXBGb3JSRktXM0xXT2VaU08xcldOeUlvRjBWbjI3aGRhYXZRVjdEMy1LTFRQRC1nYWJsUDM1NWNNUXFaMmhJSjgwQTZJcw?oc=5) |
| WRGB | T-Mobile to remove data caps, expand affordable internet access for New Yorkers | [Source Link](https://news.google.com/rss/articles/CBMiggNBVV95cUxQaGFVWFUySUdtbUEyZzFiaXVYbkkyZWpneWJVcHd5WUdlU05ScWFucFJnUkIxZmYxU3Q0dXIwVmwyM05SWmhyZ0kyOVQ3ckNGRVRIVkV1Qmd6Y2xOQmRROVNXdUxZNldjSk9aTWdCTkdnUHJheXBOdzJaY3JTT1F5Y0NEbTI3ZV9zY1liLXBzM0tGNzRNMVlFeHBUZ3NSNFJGLXZ6Tm1PMHdrWXZwXzJWaFdQVFhNbS1VbU11TGIwZHRLeC12LWU0ZU5OZkxQd3FIaUVuSS1OUWJZSjNZcmVzblMtdktRTE04b0F1UldndEt3YTZ6ZDJQalEwNEwxR3pCRnhxTXN3TlZlb2Y0Q3JwemV5aDA0NEJIcTZFdlhPV2NJWkJTUTZsY3FxNzI1X29FQ0VMVGdXVW1RbkR4Y3dHaE9hdXlSYzVrdVVmWG96SmxOcFIyUVZ) |
| Gothamist | T-Mobile slowed Internet to a crawl for NY low-income users, AG says | [Source Link](https://news.google.com/rss/articles/CBMimgFBVV95cUxORkNVVVoydEQ4LTNERGlmZE41bUNmdVg0Z3hSTU9zbGxwSzl3VWh2LThkMWRFMWRHNVVWZlpjMXU5ak1PVWU4SnhOM2ZPU0t1ZDR3bFVuS0tNTmtaRFp4RjlMSXU4a1VqU1ZpVnlsaGptaThFaElZTkdFMllIaFlDYzFrM01tZXZqcjRJQk94TUc4Vzlndm9fNG9n?oc=5) |

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*Canonical Source: https://pulse.byoviral.com/trend/2026-11-10/t-mobile-slowed-internet-to-a-crawl-for-ny-low-income-users-ag-says*